The Chief Human Resources Officer Dashboard provides a unified view of workforce performance, service delivery, and employee experience by integrating data from Human Resources Core, HR Service Delivery, and Performance Analytics content packs for Human Resources and Lifecycle Events. It enables HR leaders to track key metrics across the employee journey, identify trends, and drive data-informed workforce decisions.
- HR and Workforce KPIs: Preconfigured indicators for headcount, attrition, hiring velocity, employee satisfaction, and case resolution time.
- Interactive Visualizations: Drillable dashboards to analyze trends by department, location, or employee segment.
- Experience & Service Metrics: Tracks service request volumes, SLAs, and satisfaction scores to identify process improvements.
- Diversity and Inclusion Metrics: Monitors workforce composition and equity trends to support diversity initiatives.
- Role-Based Dashboards: Tailored views for CHROs, HR Business Partners, and People Analytics teams.
- Native Platform Experience: Fully built on Inline Dashboards for consistency, speed, and extensibility within the Now Platform.
New
- Rebuilt Using Platform Analytics Inline Dashboards: The CHRO Dashboard has been re-engineered using ServiceNow’s Inline Dashboards to deliver a modern, embedded analytics experience.
- Workforce Insights: Provides comprehensive visibility into employee engagement, headcount trends, and HR service performance.
- Modern Dashboard Experience: Includes inline filtering, drilldowns, and personalized layouts to support role-based decision-making.
- Actionable HR Analytics: Enables faster identification of workforce challenges and direct linking to HR workflows for action.
Changed
- Dashboard Experience: Enhanced filtering, data visualization, and layout to align with the Inline Dashboard interaction model.
- Packaging: Delivered as a preconfigured, out-of-the-box solution optimized for CHROs and HR leaders, available via the ServiceNow Store
Removed
- UI Builder Dependency: Removed legacy UI Builder components; fully transitioned to native Inline Dashboards.
The CHRO Dashboard application is free from the ServiceNow Store. However, the contents of the dashboard require a professional entitlement to the HRSD (com.sn_hr_core) application. This professional entitlement includes a license for Platform Analytics and the content pack solutions for the associated applications.
- Human Resources Core
- HR Service Delivery
- Performance Analytics - Content Pack - Human Resources Scoped App
- Performance Analytics - Content Pack - Human Resources Lifecycle Events Scoped App
These professional entitlements include a license for Platform Analytics.
These solutions consist of Platform Analytics indicators and associated data collection jobs, used by the metrics on the CHRO Dashboard. If you don’t have the prerequisite licenses, the installation proceeds. However, without the required plugins (found in the application manager) and applications (found in the ServiceNow store) and the underlying data, the dashboard won’t show any relevant metrics. If you have any questions about your licensing and entitlements, consult your account executive.