0
4.5.9
Australia, Zurich, Yokohama
Standalone Application
Analyze your organization's data to identify pre-built Virtual Agent conversations and custom intents that can automate workflows and deflect agent tasks. Topic Recommendations uses Intent Discovery and the NLU Workbench taxonomy to recommend topics, showing why each recommendation applies to your environment. Add recommended topics to Virtual Agent without requiring NLU to be enabled.
- Analyze your data to receive topic and intent recommendations in minutes.
- Review recommendation analysis including agent resolution times, assignment groups, task creation method, and language patterns.
- Use default best-practice report settings, or create and schedule custom reports.
- Add recommended topics to Virtual Agent and intents to NLU models from the recommendation interface.
- Link recommendations to existing topics or hide recommendations from view.
Changed
- NLU deprecation banner now displays on the Topic Recommendations configuration page.
- Navigation: Conversational Interfaces > Settings > Virtual Agent > Topic Recommendations section > Topic Recommendation Configuration > View All
Not applicable for this application version.
Topic Recommendations requires the following plugins and store apps:
- NLU Workbench
- Intent Discovery Store App
- Glide Virtual Agent (com.glide.cs.chatbot)
- ITSM Virtual Agent Conversations Store App
This is available through the Pro SKU.