SAP LeanIX, is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Its software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture.
Using the bi-directional integration with ServiceNow enables customers to fully leverage best-of-breed solutions for IT Service Management (ITSM) and Application Portfolio Management (APM). It helps create visibility of operational risks on the application level to align IT Operations and strategy teams. Planning aspects of Service Strategy and Service Design are conducted in LeanIX, whereas Service Operations actions are performed in ServiceNow. By importing planned Applications into ServiceNow as Business Services and feeding back operational use data into LeanIX, Enterprise Architects and IT Service Managers share a common view, allowing them to collaborate and make sound decisions seamlessly.
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Automatically synchronizes Applications of the LeanIX Enterprise Architecture tool to Business Applications in ServiceNow.
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Creates linkage of underlying Software and Hardware (discovered) in ServiceNow to LeanIX.
- Supports the creation of an initial load of the LeanIX inventory from ServiceNow.
- Improve error handling when creating, updating, and deleting objects in ServiceNow.
- Extend tableMetaData endpoint to provide access control information.
- Support glide_list when requesting metadata from ServiceNow.
Requires ServiceNow CMDB.
To access tables in ServiceNow (eg: cmdb_ci_business_app), an integration user and ACLs are required for Create, Write or Delete operations.
More information can be found in the online documentation https://docs-eam.leanix.net/docs/servicenow