The ScienceLogic SL1 AIOps platform allows you to see, contextualize, and act on your IT operational data in real-time.
The ScienceLogic + ServiceNow certified integrations shift IT operations from human-assisted to automated operations. Using ScienceLogic SL1 with ServiceNow eliminates manual steps typically required to populate and manually reconcile your CMDB, in turn enabling automation of ITSM workflows like incident, change, service impact, service catalog request, and event management. With the clean, consistent, and contextualized monitoring data SL1 feeds into your CMDB, SL1 allows you to automate your ITSM workflows to solve problems faster and ultimately improve customer experience.
The ScienceLogic SL1 Case Integration app compliments the ScienceLogic SL1 CMDB & Incident Automation app by adding bi-directional synchronization between ServiceNow Case Management and SL1 so you can:
- Reduce event, incident, and case noise
- Automatically enrich ServiceNow cases with diagnostic triage information for faster troubleshooting and RCA
- Automate the case management process including opening, populating, routing, and closing cases
- Real-time, bi-directional integration between SL1 and ServiceNow
- Reduce Event, Incident, and Case Noise to lower MTTR
- Automate Troubleshooting to reduce MTTR
- Automate Case Management to provide visibility to end customers and improve customer experience
- Visualize Service context and impact to reduce MTTD
- Connect Your IT Ecosystem to Gain Unique Insights
Version update:
- Support for Quebec
- Removed mandatory requirement for orginization on the custom Event table
Initial Release:
- Scoped Application for syncing SL1 Events to ServiceNow Cases and vice versa
ServiceNow Components Required:
- Case Management