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3.0.11
Yokohama, Xanadu, Washington DC, Vancouver
This is a core back-end plugin that is required for other applications, such as Account Lifecycle Events that is automatically installed.
Data model extensions for CSM Case Types and Tasks along with a common import task functionality. These features may be reused by other applications developed by Technology, Media, or Telecom Industry teams.
Users with the roles sn_acct_lc.customer_success_agent or sn_acct_lc.agent can now access Account Onboarding cases. This was previously restricted due to role-based access issues.
Customer Service Management