One of the most prevalent challenges of operating a CMDB is incomplete data visibility, particularly around shadow IT and SaaS applications that are adopted outside of IT’s oversight. This gap undermines the accuracy and comprehensiveness of the CMDB. Another key issue is data accuracy and quality, as outdated or incomplete information can result in poor decision-making and operational inefficiencies. Finally, maintaining data consistency and avoiding siloed information is a challenge when integrating multiple data sources, leading to duplicate or conflicting records that complicate IT operations and asset management.
How Grip Addresses These Challenges
Grip Security tackles these challenges by providing full visibility into shadow SaaS applications, ensuring that even unsanctioned or previously undiscovered SaaS apps are included in the CMDB. Grip automatically discovers and assesses all SaaS apps, including shadow IT, and delivers accurate, enriched data such as license usage and security insights (e.g., MFA and SSO status). By standardizing and enriching this data, Grip ensures consistency across IT systems and eliminates the data silos that can result from disparate tools and processes.
Benefits of the Grip + ServiceNow CMDB Integration
The Grip and ServiceNow CMDB integration empowers joint customers to maintain a highly accurate and comprehensive CMDB by seamlessly incorporating shadow SaaS applications alongside known assets. This integration enhances ServiceNow workflows by adding valuable insights like app risk levels and license usage, enabling more effective risk management, cost optimization, and operational efficiency. Customers benefit from streamlined IT asset and security management processes, gaining a complete view of their SaaS landscape while improving governance and compliance efforts. Together, Grip and ServiceNow enable organizations to take control of their SaaS environments with confidence.
Key functionalities that this integration provides:
- Comprehensive Visibility into Shadow SaaS:
- Newly discovered shadow SaaS apps are displayed in a dedicated area within the Grip Security interface.
- Users receive actionable recommendations on which apps to add to ServiceNow.
- With one click, apps can be seamlessly added to ServiceNow, supporting better asset visibility and management.
- Seamless Integration with ServiceNow Processes:
- Discovered apps are automatically added to the Business Applications table, integrating into existing ServiceNow workflows.
- Apps are available across ServiceNow modules, ensuring smooth alignment with customer-specific configurations.
- Enhanced Risk and License Management:
- Unique app data, including license usage and risk insights (e.g., MFA or SSO status), is stored in a dedicated "Grip Security SaaS Applications" table to keep existing ServiceNow processes intact.
- Additional Grip data enhances already discovered ServiceNow apps, improving their functionality across IRM, ITAM, and other modules, enabling better security and license optimization.
Initial Release
- This application functions independently
- Grip Security is a SaaS-based application and therefore requires no maintenance or operational support