Brazil, Australia Patch 5, Australia, Zurich Patch 12, Zurich, Yokohama Patch 4, Yokohama
Standalone Application
Provides configurations to support automatic routing, queuing, and assignment of supplier cases, emails, and live agent chat conversations.
Create service channels, agent queues, and assignment groups to manage and route supplier cases.
Changed
- Migration of code to Fluent
Not applicable for this application version.
- Required plugin:
- Advanced Work Assignment for Supplier Lifecycle Operations (com.snc.sn_slm_awa) plugin
- Dependent plugins:
- Advanced Work Assignment (com.glide.awa)
- Agent Chat (com.glide.interaction.awa)
- Glide Virtual Agent (com.glide.cs.chatbot)
- Supplier Case Management (com.snc.sn_supplier_mgmt)