0
5.0.9
Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Xanadu Patch 10, Xanadu Patch 7
HR Service Delivery AI Agents Collection provides access to ServiceNow’s Agentic AI framework along with OOTB AI Agents for customers licensed for ‘Now Assist for HR Service Delivery'.
This application provides access to a framework for custom building AI Agents and leverages OOTB use cases built for HR.
New
- Help resolve tuition reimbursement requests agentic workflow supports the post-completion reimbursement process. It automatically evaluates employee-submitted grades, transcripts, and documentation against company policies and returns a decision of approval, denial, or request for additional information
- Generate onboarding ramp-up plan workflow - Performance improvements for faster creation and manager review
- Resolve Non Critical HR Cases - Predicts the criticality of the HR case and sends the response to the employee if the HR case is non critical.
- Predict Service and Transfer HR cases - Predict the correct HR Service of the HR Case.
- Resolve Critical HR Cases - Provides the ability for the HR Agents to generate a step by step plan
Enhanced
- Help resolve tuition requests agentic workflow - Performance improvements for faster policy evaluation and case resolution
- Security - Implemented role masking to strengthen AI agent security and protect sensitive employee information
Install the following plugin on your instance:
- com.sn_hr_core
- Below store app is required:
- Now Assist for HR
As part of this plugin, following standalone agents will be deployed:
- Benefits enrollment retriever AI agent
- Employee Details Updater AI agent
- Employee holiday calendar retrieval AI agent
- Employee total rewards information AI agent
- HCM feedback retriever AI agent
- Time off requester AI agent
- Worker Profile Retriever AI agent
- Expense manager
Also as a part of this plugin, the following workflows and bundled agents are also available:
- Generate onboarding ramp-up plan workflow
- Ramp up plan generation AI agent
- Ramp up plan reviewer AI agent