0
5.1.3
Australia, Zurich Patch 7, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 11, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Xanadu Patch 10, Xanadu Patch 7
Generative AI
HR Service Delivery AI Agents Collection provides access to ServiceNow’s Agentic AI framework along with OOTB AI Agents for customers licensed for ‘Now Assist for HR Service Delivery'.
This application provides access to a framework for custom building AI Agents and leverages OOTB use cases built for HR.
- New
- Available with Journey Designer
- Added Offboarding Knowledge Transfer Agentic Use Case which assists employees in creating a knowledge transfer plan when offboarding from a team.
- Available with Journey Designer
- Enhancements
- Added Employee Portal RCAs and AIA guidelines compliance
- Available with Journey Designer
- Ramp-up Plan Reviewer AIAgent enables managers to review and create catalog/order guide items via VA tools
- Extended Journey Tasks AI Agent to support order guide items
- Improved task assignment logic for catalog/order guide items
- Better handling for employees without employment start dates
- NowLLM (GPT-OSS) model validation for onboarding/offboarding
- Defect Fixes
- Fixed tuition reimbursement workflow missing worker notes
- Corrected typos in Resolve HR Cases workflow
- Fixed draft/cancelled cases appearing in TR Request portal
- Improved Expense Manager Agent response time
- Fixed when Journey Designer is installed
- Fixed phantom role issue when installing without Journeys plugin
- Resolved duplicate plan summary display after generation
- Corrected AI Agent user access to learning course records
- Fixed Generate Plan button unresponsive on invalid responses
- Fixed intermittent NAVA errors during plan display
- Fixed employment start date display issues
Install the following plugin on your instance:
- com.sn_hr_core
- Below store app is required:
- Now Assist for HR
As part of this plugin, following standalone agents will be deployed:
- Benefits enrollment retriever AI agent
- Employee Details Updater AI agent
- Employee holiday calendar retrieval AI agent
- Employee total rewards information AI agent
- HCM feedback retriever AI agent
- Time off requester AI agent
- Worker Profile Retriever AI agent
- Expense manager
Also as a part of this plugin, the following workflows and bundled agents are also available:
- Generate onboarding ramp-up plan workflow
- Ramp up plan generation AI agent
- Ramp up plan reviewer AI agent