Guardian AI Agent on ServiceNow

In the world of identity, digital credentials often steal the spotlight, yet the most important identity decision happens in the physical world: who can go where, and when. Every time an employee badge opens a door, that action represents a complex orchestration of identity, policy, and trust. The Guardian AI Agent is the intelligence that now orchestrates that lifecycle, revolutionizing how organizations manage people, places, and spaces with an agentic AI experience built natively on the Now Platform.

As a ServiceNow Build Partner, Alert Enterprise is extending the power of the Now Platform with a new class of AI Agent designed for cyber-physical identity governance. The Guardian AI Agent, powered by Now Assist and coordinated through ServiceNow’s AI Agent Fabric, unifies HR, IT, and physical security workflows into one connected ecosystem. It transforms manual, siloed badge and access processes into intelligent, policy-driven experiences that enhance compliance, reduce risk, and improve workplace safety.

Because it is native to the Now Platform, Guardian inherits the same single data model, common service architecture, and governance layer as every other workflow—no retraining, no disruption, and no additional integration overhead. Using IntegrationHub and out-of-the-box spokes, it seamlessly connects to enterprise systems, enabling secure, cross-domain coordination across HR, IT, and physical security in real time.

Through Agentic AI design, the Guardian AI Agent collaborates autonomously across domains. For example, it can onboard a new employee by verifying HR status, provisioning an identity, and activating physical credentials simultaneously. The result is a frictionless, intelligent identity lifecycle that connects the digital and physical worlds through a single, trusted platform.

The Agent Can:

Find and manage any cardholder profile by email or badge number
Issue new ID badges or mobile credentials, permanent or temporary
Update badge status and validity, including activation or deactivation
Revoke temporary badges with full audit tracking
Apply role-based access automatically when issuing a badge
Enforce card issuance policies to keep every action compliant

Business Outcomes:

Accelerate onboarding with faster, AI-driven badge issuance
Reduce manual workload for security and badging teams
Deliver a frictionless experience for employees, contractors, and visitors
Strengthen compliance with automated policy enforcement and audit trails
Cut operational costs by streamlining identity and access workflows
Improve workplace safety with consistent, role-based access control

Guardian AI Agent streamlines the work of security teams and eliminates delays for the workforce. By automating common badge operations and embedding them in ServiceNow, organizations reduce manual effort, increase efficiency, and improve safety across the workplace. The result: smarter access, safer workplaces, delivered with AI.