This component provides call controls for Contact Center Platform telephony, including:

Integration with OpenFrame APIs for Interaction Management System (IMS) and logging
Idle state component with a numeric keypad for dialing outbound calls
Logout control to log out of the Contact Center Platform
Softphone user interface for active voice calls:
- Hold and resume calls
- Stop and resume call recording
- Mute and unmute the microphone
- Transfer calls (Consult and Blind Transfer) to queues, agents, or external contacts or numbers
- Disconnect calls
- Flag call quality keypad for sending dual-tone multi-frequency (DTMF) signals
- Multi-participant call list
- Help Request: initiate the help request workflow with supervisors
Integration with OpenFrame APIs for rendering call controls for Global Call List Component support:
- Multiple call appearances for handling multi-party calls, and multiple calls for separate conversations
- Phone Directory for making new outbound calls to queues, agents, and external numbers stored in the Contact Center Platform
Call resiliency flow
Support for callback:
- List of callback numbers
- Dial/Redial customers
- Close callback
- Auto-start countdown timer for start and end of callbacks
Supervisor flow: monitor, barge-in, and coaching
User interface for outbound queue selection