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1.0.6
Yokohama, Xanadu, Washington DC, Vancouver
Any experience that enables resolving customer issues faster is of utmost importance in customer service. The ServiceNow® Chat Zoom Connector application enables agents to engage better with customers by initiating Zoom meetings from chats. Agents can conveniently use video and screen sharing options in Zoom and optionally record the meeting using the Chat Zoom Connector application.
Resolving issues over Zoom as a visual engagement channel can result in smarter and better customer experiences.
- Enable agents to initiate Zoom meetings using the Quick Actions list in chats
- Track Zoom meetings as interactions on the ServiceNow platform
- Track participants in Zoom meetings
- Post the meeting recording to the interaction activity stream
Minor fixes.
- Install and activate the Notify Zoom Connector (com.snc.notify) before you install the application.
- Ensure that the Zoom spoke is installed and the necessary IntegrationHub license is available to use Zoom for meeting management.