Gotransverse (GT) embeds enterprise-grade billing and revenue management directly into ServiceNow CRM workflows enabling finance, operations, and customer service teams to automate efficient quote-to-cash processes. Purpose-built for enterprises with high-volume, complex needs, GT supports flexible pricing models—subscriptions, usage-based services, prepaid models, or hybrid bundles —while ensuring compliance, control, and scalability.
GT’s integration with ServiceNow Sales and Order Management (SOM) powers essential billing capabilities across platforms, including:
- Customer Accounts: Maintain consistent and accurate account data
- Product Data: Keep catalogs aligned for monetization agility
- Pricing Terms: Apply consistent rates, discounts, and contracts
- Billing Events: Automate invoicing and revenue recognition triggers
- Emerging Revenue Models: Support AI consumption, token usage, and real-time metering
With built-in tax automation, global compliance, and GL3-compliant revenue recognition, GT eliminates manual effort and system fragmentation, enabling end-to-end billing lifecycle management at scale. Empower your ServiceNow environment with accurate billing, auditable financials, and the flexibility to scale.
- Customer & Product Management: Supports B2C and B2B account models, handling of one-time, subscription, and bundled products, pricing via catalog and discounts, and agreement terms including renewals and amendments.
- Customer Service and Order Management: Synchronized customer model, order, and account/service visibility for billing.
- Quote & Product Configuration: Access product catalogs, pricing, and workflows for quote creation and order management.
This is the initial release, v1.0.
Plugins required:
- Customer Service
- Customer Service Base Entities
- CSM Workspace
- Quote Management
- Quote Management Data Model
- Product Catalog Management Core
- Order Management
- Data Model for Order Management
- Price Management
System table permissions required:
- Restricted Caller Access Privilege
- Source Scope: Order Management
- Source Type: Scope
- Target Scope: Gotransverse Integration Spoke
- Target Type: Scope
The Gotransverse Integration requires the usage of an API Key obtained from the target Gotransverse environment. To establish integration, an Integration User must be created to obtain an API key.