ServiceNow Contract Management Pro is an easy to adopt solution for contract lifecycle management. With the contract lifecycle management functionality, you can configure contract document templates, clauses, clause variations, and initiate contract requests. The functionality also supports e-signatures, and external storage systems. It also supports amendments to manage changes to existing contracts without replacing the entire agreement.
It removes the pain of manual processes and complex systems that slows down the business, with an intuitive self-service intake workflow. Template-based self-served contracts such as NDAs can be completely automated without requiring the contracts team involvement. Authoring is made easy with common editing, storage and eSignature tools, ensuring rapid delivery.
Contract Management Pro provides enhanced capabilities including a centralized and modern interface for easy cross-collaboration. Higher stakeholder satisfaction is ensured as the system streamlines processes across the contract lifecycle to ensure prompt contract delivery.
Utilize the power of Microsoft Word to efficiently generate new contracts and relevant documents. Conveniently store and author reusable contracts templates using Word to deliver prompt services. Ensure contract consistency and compliance by using pre-approved clauses from a library. Lastly, automated email reminders keep the business well-informed and ensures that no contract expiration goes unnoticed.
- Quickly automate contract workflows including non-disclosure agreements, and third-party contracts
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Execute amendments to incorporate, delete, or revise terms following the execution of the contract.
- Leverage out-of-box contract workflows with pre-defined MS Word contract templates
- Integrations with OneDrive, Google Drive, Adobe Sign and DocuSign allow for legal teams to easily collaborate on suggested changes and approvals to documents across third-party channels and with in-house legal teams.
- Pre-approved clauses ensure consistency across all contracts while minimizing issues with compliance
- New
- Initiate and manage amendment requests for existing contracts.
- Compare a contract document in .doc or .docx format with its revised version from your workspace by using the “Compare documents” option.
- Generate summaries, FAQs, or retrieve specific information from contract documents, supporting documents, and signed contracts.
- Changed
- PDF documents sent for signature via DocuSign now support file sizes up to 36 MB. Word documents continue to support up to 10 MB.
- Fixed
- Security fixes
- When a document in a contract template is replaced with a document that has no clauses, all the existing clause mappings are now cleared.
- Review task completion notes on activity stream of a contract request now indicate the attachment was uploaded by the reviewer and provide a direct link to access it.
- UI improvement: “Changes requested” secondary header is hidden in Contracts Workspace.
- Legal name encryption and visibility is corrected to respect role‑based access
- The Initiate Contract window now correctly handles user date format preference.
- The New button is no longer displayed in the Contract repository tab of a contract request for users without appropriate roles.
- Attachments stored in ServiceNow are deleted after successful upload to external storage (Google Drive/OneDrive).
- When executing contract via DocuSign, one signatory is no longer required to sign for both parties when both signatories share the same full name but different email address.
- When both DocuSign and Adobe Sign are installed, the signatory status updates correctly for pause or reorder operations in contract request.
- The contract flow no longer fails when signature is delegated by a signatory within DocuSign.
- In parent-child contract mapping, system fields can no longer be mapped for inheriting from a parent contract.
- Removed
Role required to install the app: System admin (admin)
Dependent on applications:
- Contracts Core (com.sn_cm_core)
- Word Document Templates(com.sn_doc_word)
- Microsoft Word Add-in for ServiceNow Contracts (com.sn_cm_word_addin)
- Obligation Management (com.sn_cm_obligation)