Australia, Zurich
Standalone Application
Neuro accelerates service resolution by understanding issues, gathering context, and orchestrating the next best action.
- Context-aware
Neuro understands the full service context before recommending the next step, helping teams make better decisions faster.
- Multimodal
Typed, spoken, or uploaded—Neuro understands it all and delivers consistent guidance that speeds resolution.
- Action-oriented
Neuro drives resolution by gathering context, generating guidance, and initiating workflows.
- Always explainable
Every recommendation is grounded in your real service history with clear traceability, giving teams confidence in every action.
Neuro accelerates service resolution by understanding issues, gathering context, and orchestrating the next best action.
- Context-aware
Neuro understands the full service context before recommending the next step, helping teams make better decisions faster.
- Multimodal
Typed, spoken, or uploaded—Neuro understands it all and delivers consistent guidance that speeds resolution.
- Action-oriented
Neuro drives resolution by gathering context, generating guidance, and initiating workflows.
- Always explainable
Every recommendation is grounded in your real service history with clear traceability, giving teams confidence in every action.
This release includes the foundation of the 'Neuro' product and includes these capabilities:
- New Chat Creation
- Display search results, consisting of documents/manuals, KB articles, Pathways, etc.
- Access to citations for the content
- Enable feedback for the chats
- Enable pathways viewer along with executable pathways
- Provide Neuro Management capabilities: share chats, pinned chats, chat history, archive chats etc.
Not applicable for this application version.
The Neuro Application has no dependency. It directly operates on ServiceNow Platform after installation with the help of below requirements:
Search 2.0 Core API integration
Proper user roles and permissions
The Neuro-CSM/FSM Workspace Content Pack application depends on the following components:
Neuro Application
ServiceNow CSM Plugin