This application connects your Coralogix observability system to ServiceNow. It enables the synchronization of Coralogix "Cases" (groups of alerts) to ServiceNow records. By default, the application is configured to create a ServiceNow Incident whenever a Case is triggered. This allows your operations team to view and manage Coralogix Cases using their standard Incident management workflow.
While the default behavior targets Incidents, the application allows you to map Cases to any table. Using the configuration settings, you can route Coralogix Cases to the Events table, a custom table, or any other record type within your instance. You define how the fields in a Coralogix Case map to the fields in ServiceNow, allowing the integration to fit your existing data structure.
The application also ensures that the Case status remains synchronized between platforms. It uses a staging table to manage the connection, enabling bidirectional updates. If a user adds a comment or resolves the record in ServiceNow, that action is sent back to Coralogix to update or close the original Case. This keeps the state consistent across both systems and prevents the need to update the same Case in multiple locations.
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Bidirectional Synchronization: Automatically syncs state, comments, and priority between Coralogix Cases and ServiceNow (e.g., resolving a ServiceNow Incident closes the Coralogix case), keeping teams aligned in real-time.
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Flexible Workflow Mapping: Customizable inbound and outbound policies allow you to route Coralogix case notification events to any ServiceNow table (e.g., Incidents or Events) and tailor update scripts to fit your specific business logic.
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Resilient Data Staging: A dedicated Case Object acts as a staging layer to track state, transform incoming data, and reliably route updates, ensuring high data integrity and integration stability.
v1.0 - Initial release of application
System Import Sets
Coralogix Instance