Guardian Hybrid connects ServiceNow with the Alert Enterprise Guardian native application stack, delivering the best of both worlds:

The proven depth of our enterprise-scale identity, access, and visitor management engine is deployed globally in highly regulated industries.
The convenience of ServiceNow for request intake, approvals, tracking, and reporting.

This hybrid approach modernizes the user experience inside ServiceNow while leveraging enterprise-grade security, integrations, and workflows built into the Alert Enterprise platform.

For Platform Owners & Workplace Innovators
When asked to “Buy or Build” for physical security use cases, such as auditing access, onboarding/offboarding, visitor management, or access approvals, Guardian Hybrid enables you to deliver those capabilities natively in ServiceNow, while backend policies, integrations, and logic remain enforced in the Alert Enterprise stack.

For Physical Security Practitioners
Already managing PACS, visitor systems, or badge issuance? Guardian Hybrid ensures no duplication of effort. The native stack continues integrations and provisioning, while ServiceNow becomes your enterprise interface, with forms, approvals, notifications, and tracking built in.

Key Features

End-to-end access governance aligned to HR/IT processes
Automated access changes on role updates
Visitor pre-registration, approvals, and check-ins in ServiceNow
Mobile wallet & badge lifecycle managed in the native stack
Self-service requests via ServiceNow forms
Pre-built system integrations surfaced in ServiceNow
Security insights & compliance dashboards backed by detailed audit logs