0
1.0.3
Zurich, Yokohama, Xanadu
Provide agents with sidebar collaboration on mobile to enable an in-app experience for chatting and collaborating with team members while preserving important information for future reference and historical context.
- Enhance teamwork efficiency: Communicate with pertinent stakeholders directly within the task context via the integrated mobile sidebar
- Accelerate repair turnaround time: Enable agents to promptly engage with experts for issue resolution, minimizing repair delays
- Preserve critical dialogue records: Document task-related conversations for ongoing process enhancement
Integrated sidebar web page to mobile device so agents can start new conversation or view and existing conversations.
- Required plugins and products -
- Work Order Management [com.snc.work_management]
- Field Service Mobile [com.sn_fsm_mobile]
- Dependencies -
- Omni-Experience Standard Feature Set [sn-oe-sfs : 5.2.7]