0
3.0.4
Brazil, Australia, Zurich, Yokohama
Standalone Application
Provide agents with sidebar collaboration on mobile to enable an in-app experience for chatting and collaborating with team members while preserving important information for future reference and historical context.
- Enhance teamwork efficiency: Communicate with pertinent stakeholders directly within the task context via the integrated mobile sidebar
- Accelerate repair turnaround time: Enable agents to promptly engage with experts for issue resolution, minimizing repair delays
- Preserve critical dialogue records: Document task-related conversations for ongoing process enhancement
- This version modernizes the application's underlying technical framework of fluent SDK and dependency versions to keep the app aligned with current platform standards, with no impact in functional behavior.
- Fixed an issue where the Field Service Mobile Sidebar app only worked in the global domain and did not function correctly for customers using domain separation.
Not applicable for this application version.
- Required plugins and products -
- Work Order Management [com.snc.work_management]
- Field Service Mobile [com.sn_fsm_mobile]
- Dependencies -
- Omni-Experience Standard Feature Set [sn-oe-sfs : 6.1.5]