The ServiceNow CMDB Integration enhances configuration management real-time visibility into BlueCat assets, to improve ticketing automation and analysis.

The Adaptive Plugin enables enterprises to synchronize their network and device assets from BlueCat Address Manager into a common configuration management system.

Users of this plugin benefit from:

Centralized Management - Eliminate variability gaps across systems BlueCat assets can be managed from ServiceNow in real-time, reducing the need to login and out of multiple tools and systems. More Visibility - Gain more context into devices and networks Bring together multiple sources of asset metadata for easy browsing and reducing inquiries to DDI teams. Improved Compliance - Ensure a configuration management paper trail All changes made to BlueCat assets from service now are logged Incident Management - Improve time-to-investigate incident tickets Analysts can quickly correlate incident tickets to BlueCat data without leaving ServiceNow.

Features

Devices:

Inventory
Create/Update/Delete from CMDB

Networks:

Inventory
Create/Update/Delete from CMDB

BlueCat DNS/DHCP Servers:

Inventory

Admin Configuration:

Import/Sync
Create/update/delete from CMDB are each configurable on device type and network for granular control
Mapping of device types configurable.
Declaration of CIDR boundaries for network import