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Connectivity as a Request (CaaR) enables T-Mobile for Business (TFB) customers to request mobile lines directly from their ServiceNow ITSM instance. This solution eliminates the need for manual telecom fulfillment processes and costly stipends, enabling streamlined, policy-driven mobile line provisioning initiated by employees.
- Native ServiceNow experience: Integrates directly into your existing ServiceNow environment, keeping everything centralized and connected.
- End-to-end order management: From request and approval to fulfillment and delivery, every step is automated and tracked in one place.
- Smart catalog control: Customize which devices, plans, and catalog items are available to employees based on role or department.
- Flexible SIM options: Offer both physical SIMs and eSIM activations using IMEI, so users get what they need fast.
- Automated approvals- Built-in workflows help managers review and validate requests- automatically.
- Real-time status and auditing: Track order process, shipping updates, and history with intuitive dashboards.
The T-Mobile Quick Connect App provides essential features for T-Mobile customers with existing rate plans to place, manage, and track orders for new wireless lines and devices.
- Admin Configuration: Enable ITSM admins to define and update default centers, shipping locations, and applicable plans/devices that will be available to employees.
- Order/Request Lines and Devices: Supports SIM only and SIM and Device requests
- View and Track Requests: Track live requests and review request history
- Reporting and Analytics: Built-in reporting tools in both ServiceNow and T-Mobile back office
To access T-Mobile Quick Connect, customers must:
- Have an active billing account with T-Mobile
- Have existing mobile plans associated with their account
- Have an active ServiceNow instance that supports T-Mobile Quick Connect and allows for customization using TMO widgets