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1.6.0
Yokohama, Xanadu, Washington DC, Vancouver
Automate tasks related to account, case, contact, lead, opportunity, and any other entities in the Microsoft Dynamics CRM instance from the ServiceNow Platform.
- Conversational AI Experience with:
- Look up Contacts Subflow Sample
- Look up Accounts Subflow Sample
- Look up Opportunities Subflow Sample
- Look up Leads Subflow Sample
- Create Lead
- Account Management
- Create Account
- Look up Account Details
- Case Management
- Create Case
- Look up Case Details
- Contact Management
- Create Contact
- Look up Contact Details
- Lead Management
- Create Lead
- Look up Lead Details
- Metadata Retrieval
- Look up Entities
- Look up Entity Metadata
- Look up Entity URL
- Look up Field Choice List
- Opportunity Management
- Create Opportunity
- Look up Opportunity Details
- Record Management
- Create Record
- Delete Record
- Look Up Records
- Update Record
- Bi-directional webhook support
Added 5 conversational spoke actions and subflow samples.
Required plugins and products
- See Supporting Links and Docs