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1.2.1
Yokohama, Xanadu, Washington DC, Vancouver Patch 9, Vancouver Patch 5
ServiceNow® Workplace Agent for mobile delivers a mobile-first experience for workplace technicians and fulfillers to manage their work assignments and interactions with employees, without relying on any generic tools such as email, phone calls and walkups.
The app boosts technician productivity with an intuitive interface to easily access assigned work, visibility to critical and breached cases, wayfinding to the employee location, and so on.
To automatically install all the Workplace Service Delivery applications at once, download the ServiceNow® Workplace Service Delivery Professional.
With the Workplace Agent for mobile application, any case fulfillment process can be simplified. The application comes with the following key features:
- Enable workplace technicians and fulfillers to provide timely help to employees.
- Easily access and manage assigned work - workplace cases and tasks.
- View the group's unassigned cases and tasks and assign to self in a single action.
- View assigned cases in a calendar view to track scheduled cases.
- Easily wayfind to the workplace location of the employee or where the case is logged using maps.
- Create a workplace case on behalf of the employees.
- Log a report by creating a workplace task.
- View and search knowledge articles for the case.
- View fulfillment instructions and checklists.
- Receive push notifications on your mobile.
- Quick actions to leave comments, notes, update status, etc.
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- Changed
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- Removed
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- Workplace Case Management (sn_wsd_case) plugin must be installed.
- The System Admin (admin) role is required to install the application.