0
1.0.2
Zurich Patch 1, Zurich, Yokohama Patch 6, Yokohama Patch 3
Financial Services Operations AI agents understand user-defined goals, formulate strategic plans, help human agents to resolve cases, and autonomously execute tasks—minimizing manual effort while maximizing impact.
Use the FSO AI agent collection to boost productivity and help resolve customer cases.
Friendly fraud AI agent: Helps resolve dispute cases where friendly fraud has been identified by providing recommendations and historical insights to dispute agents. It also drafts a response rationale that can be shared with the end customer explaining the reason for deflection if the outcome is a rejection for further dispute processing.
- New
- Added Agent ACL for Friendly Fraud AI Agent
- Added ACLs for Friendly Fraud use case
- Added Flow Action ACL for Update Friendly Fraud Recommended Action and Reason
- Added Flow Action ACL for Update Friendly Fraud Resolution Action Taken
- Added Flow ACL for Get Friendly Fraud Task Details
- Added Flow Action ACL for Get Recently Closed Friendly Fraud Dispute Tasks
- Added Flow Action ACL for Is Friendly Fraud Task Valid for Further Processing
- Changed
- Updated internal name to match display name for "Get Recently Closed Friendly Fraud Tasks with Overrides"
- Updated internal name to match display name for "Check if Friendly Fraud Valid for Further Processing"
- Permissions and roles:
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- System administrator (admin) role is needed for the installation.