0
1.0.1
Zurich, Yokohama Patch 6, Yokohama Patch 3
Financial Services Operations AI agents understand user-defined goals, formulate strategic plans, help human agents to resolve cases and autonomously execute tasks, minimizing manual effort while maximizing impact.
Use FSO AI agent collection to boost productivity, and help resolve customer cases.
Friendly fraud AI agent - Helps resolve dispute cases where friendly fraud has been identified by providing recommendations and historical insights to dispute agents. It also drafts a response rationale that can be shared with the end customer explaining the reason for deflection if the outcome is a rejection for further dispute processing.
- New
- Added new follow up behavior for Help resolve friendly fraud not to continue the NAP chat after all tasks are completed.
- Changed
- Modified AI agent - Help resolve friendly fraud instructions to support third-party models. Instructions are now supported on Google Cloud and Amazon Bedrock.
- Orchestrator strategy modified for the Agentic workflow - Help resolve friendly fraud to "ReAct Planner V2".
- Permissions and roles:
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- System administrator (admin) role is needed for the installation.