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1.0.0
Yokohama Patch 3
Financial Services Operations AI agents understand user-defined goals, formulate strategic plans, help human agents to resolve cases and autonomously execute tasks, minimizing manual effort while maximizing impact.
Use FSO AI agent collection to boost productivity, and help resolve customer cases.
Friendly fraud AI agent - Helps resolve dispute cases where friendly fraud has been identified by providing recommendations and historical insights to dispute agents. It also drafts a response rationale that can be shared with the end customer explaining the reason for deflection if the outcome is a rejection for further dispute processing.
- Initial Release - Friendly fraud AI agent
- Permissions and roles:
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- System administrator (admin) role is needed for the installation.