0
4.0.2
Yokohama Patch 4, Yokohama, Xanadu, Washington DC, Vancouver Patch 7, Vancouver Patch 2
The Agent Workspace for HR Case Management application is a new re-factored workspace for HR agents. The new UI Builder-based workspace makes it more configurable and flexible for customers.
This is in-line with ServiceNow's focus on continually improving HR Agent Workspace as a human-focused experience catered toward HR agents.
- A modernized visual design language.
- A simplified, unified platform navigation that brings everything together into one unified user experience, in one browser tab.
- New UIB-enabled HR Agent Workspace that enables theming, app configuration, and development in UI Builder.
Fixed
- The New Evidence Creation button is now working as expected.
- When creating an HR case from an interaction, the HR case opens in the same sub tab within the parent interaction tab.
- The card footer is now auto refreshing on adding approvers and rejecting the approval in the playbook.
- All HR criteria is now visible to agents on Agent Workspace when creating a segment group for bulk case.
- Requires HR Service Delivery Standard
- Requires the following plugins to be installed:
- com.sn_hr_core,
- com.app_hr_components,
- com.glide.playbook_experience.config,
- now_playbook_exp:22.1.2 (Tokyo) OR now_playbook_exp:23.0.5 (Utah),
- sn_playbook_exp:22.1.2 (Tokyo) OR sn_playbook_exp:23.0.5 (Utah),
- sn_hr_casecard:1.0.3,
- com.sn_hr_lifecycle_events(optional),
- com.sn_hr_lifecycle_ent (optional)
- After installing Agent Workspace, download and run the WS bulk RCAs approval script to automate the RCA approvals for any record; else you will have to manually mark the RCAs as allowed