Disconnected tools, manual data entry, and signals buried across systems slow revenue teams down – leaders lack the visibility to intervene early, reps waste time on busywork, and every added point solution increases governance risk and IT overhead. Outreach, a leading agentic AI platform for revenue teams, allows you to consolidate tech stack sprawl while delivering measurable ROI from your AI investment and standardizing GTM process.
Unifying prospecting, engagement, coaching, conversation intelligence, deal management, and forecasting in one governed AI-driven revenue orchestration platform, Outreach consolidates fragmented tools across the tech stack. Teams get cleaner, more trustworthy pipeline data, forecasts leadership can rely on, and lower cost per rep without sacrificing seller productivity.
With a native, bidirectional integration to ServiceNow CRM, Outreach streamlines sellers' daily workflow: teams can import contacts and leads, add prospects to sequences, and complete email and call tasks – all without leaving ServiceNow. AI-powered tools like Outreach's Personalization Agent, Research Agent, and Smart Email Assist work alongside the CRM to help reps execute faster. Unlike point tools requiring separate layers and integrations, Outreach consolidates the fragmented stack in one platform – built to integrate cleanly, govern at scale, and support how revenue teams actually sell.
The Outreach-ServiceNow integration eliminates data silos between revenue orchestration and CRM. • Real-time, bi-directional sync mirrors activity, sequences, and engagement data in ServiceNow, no manual re-entry, no data drift. • Reps run full Outreach sequences (calls, emails, tasks) natively inside ServiceNow, eliminating tab-switching between tools. • One unified workflow: reps prioritize, engage, and update records from a single screen, cutting admin time and improving accuracy.
Initial Release
The following plugins are required for this application:
- Customer Service Management - com.sn_customerservice
- Lead Management Core - com.sn_lead_mgmt_core
- Business Opportunity Management - com.sn_bus_org_opptym
- CRM Touchpoint - com.sn_crm_touchpoint
- Omni-Channel Callback - com.sn_omni_callback