Australia Patch 7, Zurich Patch 13
Generative AI
Kyndryl Autonomous Operations for ServiceNow Application combines ServiceNow AI workflows with Kyndryl Bridge powered AI-driven operational intelligence to help organizations detect issues earlier, prevent service disruptions and continuously improve operational performance.
- Agentic Workflows and AI Agent to provide operational insights
- Kyndryl Bridge powered Insights via dashboards:
- Operational Insights
- IT Health Indicators
- Incident RCA Insight
- Incident Resolution Playbook Generation Insight
- Change Risk Scoring Insight
- MCP server-based communication with Kyndryl Bridge
- Feedback on Operational Insights
First ServiceNow Store Release
Not applicable for this application version. For more information, please see
Application Runtime Policy
- ITSM Prime
- ITOM Advanced (Discovery & Event Management)
- Now Assist
- AI Skill Kit (sn_skill_builder)
- Generative AI Controller (sn_generative_ai)
- Now Assist Core (com.now_assist_core)
- Model Context Protocol
- Model Context Protocol Client (sn_mcp_client)
- Model Context Protocol Server (sn_mcp_server)