0
28.2.1
Zurich Patch 1, Zurich, Yokohama Patch 6, Yokohama Patch 2, Yokohama Patch 1, Yokohama, Xanadu Patch 7, Xanadu Patch 3, Xanadu
Playbook provides fulfillers with a way to visualize business process workflows in a simple, task-oriented view. This workflow ensures consistent responses to commonly encountered situations. These business process workflows are typically designed with Process Automation Designer.
Note: The following store app is for use with playbooks built using Process Automation Designer. If you are looking for information related to Security Incident Response Playbooks, see the link to Security Incident Response in the supporting links section.
Interact with a business workflow in real-time from within any configurable Workspaces within ServiceNow.
- Agents can use Playbook to create records, update records, upload attachments, and complete tasks across multiple workflow activities in line.
- Multiple Playbooks to a record enables different user access levels to view or take actions at different levels of information across the enterprise.
- Preview Playbook Experience in real-time while building business process workflows.
- Deep integration between Playbook and other elements in the application for a highly customized user experience.
- New
- Added agentic playbooks. Combine the power of AI agents with pre-defined, customizable playbooks, organizations can streamline processes, reduce manual effort, and achieve higher levels of efficiency. Enable form-based activities to be pre-filled by AI Agents, accelerating manual human work. Humans in the loop will review and modify or accept AI Agent suggested form values before marking activities as complete. Human agents can also view the AI Agents' reasoning and progress via the Now Assist panel.
- Fixed
- Corrected key accessibility (a11y) and other high-priority behavior to enhance overall user experience.
This store app is the primary activation point for Playbook Experience that includes all dependent Playbook store apps and system plugins.
Automatically Installs Plugins:
- Playbook Experience Core (com.glide.playbook_experience.config)
- Process Automation Designer (com.glide.pad.core)
Automatically Installs Application:
- Playbook Experience Components (now_playbook_exp)