0
28.1.1
Zurich, Yokohama Patch 2, Yokohama Patch 1, Yokohama, Xanadu Patch 7, Xanadu Patch 3, Xanadu, Washington DC Patch 10, Washington DC Patch 3, Washington DC
Playbook provides fulfillers with a way to visualize business process workflows in a simple, task-oriented view. This workflow ensures consistent responses to commonly encountered situations. These business process workflows are typically designed with Process Automation Designer.
Note: The following store app is for use with playbooks built using Process Automation Designer. If you are looking for information related to Security Incident Response Playbooks, see the link to Security Incident Response in the supporting links section.
Interact with a business workflow in real-time from within any configurable Workspaces within ServiceNow.
- Agents can use Playbook to create records, update records, upload attachments, and complete tasks across multiple workflow activities in line.
- Multiple Playbooks to a record enables different user access levels to view or take actions at different levels of information across the enterprise.
- Preview Playbook Experience in real-time while building business process workflows.
- Deep integration between Playbook and other elements in the application for a highly customized user experience.
New
- Enhanced UI components of the Activity Viewer, Stage and Activity Picker, Horizontal Stage Picker, and Compact Mode
- Added the ability to select activities from the Horizontal Stage Picker
- Added Back declarative action
Fixed
- Stopped showing placeholder activities in the Optional Activity modal
- Updated the Open record declarative action behavior in the playbook incident form field for Service Portal and Workspaces
- Updated the Open list declarative action on the Show list of records activity to redirect and open list
- Updated the Resolve declarative action on Incident Resolution to move the activity to a Complete state
- Corrected the User form activity using the new form controller to update the associated record properly
- Stopped User form fields from overflowing and showing outside of a playbook card
- Enhanced accessibility features for Keyboard focus, selected state and contrast in Coral default/dark theming
- Corrected the Activity Picker dropdown dismissing on the selected activity
- Restricted Keyboard actions on pending stages
Changed
- Updated the Restart button in the restart warning modal from primary-negative color to primary-positive color
- Renamed all platform level out of the box activities to match new naming convention
This store app is the primary activation point for Playbook Experience that includes all dependent Playbook store apps and system plugins.
Automatically Installs Plugins:
- Playbook Experience Core (com.glide.playbook_experience.config)
- Process Automation Designer (com.glide.pad.core)
Automatically Installs Application:
- Playbook Experience Components (now_playbook_exp)