The app is a cutting-edge solution designed to revolutionize operational technology (OT) incident resolution. By integrating with AWS Bedrock Claude 3.5 Sonnet/ ServiceNow's Now Assist GPT3.5, it functions as a Q&A bot that offers real-time, step-by-step guidance to technicians. This app enhances operational efficiency, ensures safety and compliance, retains and transfers organizational knowledge, and reduces costs. With detailed troubleshooting assistance, including information on spare parts and tools, it minimizes downtime and disruption, leading to increased productivity and streamlined operations with artificial Intellegence.
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Gather incident details to query the LLM for resolution steps.
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Ensures responses to user prompts are accurate by considering the history of previous prompts and responses to maintain context and continuity.
- Integration Support with ServiceNow's Now Assist GPT3.5 and AWS Bedrock Anthropic Claude 3.5 Sonnet.
Initial Release: Tech - Assist v1.0.0 (AWS Bedrock and GPT3.5)
Glide Virtual Agent
Operational Technology Incident Management - 2.0.2