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2.9.2
Zurich, Yokohama, Xanadu
ServiceNow® Planned Work Management helps manage planned work activities like maintenance, inspections, audits, and more with recurring schedules at regular intervals. Planned Work Management is built on top of the Planned Maintenance application and provides the following enhancements:
- Create flexible schedules and templates for planned work orders
- Create maintenance plans that support multiple assets at a single location
- Adjust future work orders automatically in case of exceptions, such as late completion of work and cancellation
- Enable organizations to forecast planned work orders to better plan their resource coverage and required parts
- Enable organizations to fetch the maintenance cycles history for an asset or inventory
- Flexible schedules
- Forecasting of work orders
- Dynamic work order and work order task templates
Fixed:
Resolved forecasting logic issues in Planned Work Management (PWM) schedules.
- Forecast Range Validation: Work orders are now created only if the schedule occurrence date falls within the configured “Days in Future to Create Work Orders” window, ensuring that neither the “Generate Work Orders” UI action nor the nightly job creates work orders outside this range.
- Initial Occurrence Handling: Updated logic to always create the first schedule occurrence (SO), even if its work order falls outside the forecast window. The corresponding work order will still be generated only when it reaches the defined forecast period.
- Subsequent Occurrences: Fixed an issue where the next schedule occurrence was not being created if its date was beyond the forecast range. The system will now continue creating future Schedules Occurrences while still respecting the forecast limit for work order generation.
These changes improve forecasting consistency, ensure that future schedules remain effective, and prevent unintended work order creation for far-future occurrences.
- Required plugins
- Planned Maintenance
- Field Service Management
- Template Management for Field Service