0
2.14.0
Australia, Zurich, Yokohama, Xanadu
Standalone Application
ServiceNow® Planned Work Management helps organizations manage planned activities—such as maintenance, inspections, and audits—through recurring schedules at regular intervals. Built on the Planned Maintenance application, it introduces the following enhancements:
- Create flexible schedules and templates for planned work orders.
- Develop maintenance plans that support multiple assets at a single location.
- Automatically adjust future work orders when exceptions occur, such as late completion or cancellation.
- Forecast planned work orders to improve resource allocation and parts planning.
- Access maintenance cycle history for any asset or inventory item.
- Flexible schedules
- Forecasting of work orders
- Dynamic work order and work order task templates
New
- Administrators can manage Planned Work Management access using updated, non-Glide query ACLs (access control lists).
- The system supports query-based access controls for Planned Work Management, enabling more precise control over user permissions and roles during upgrades and new installations.
Changed
- Role assignments in Planned Work Management have been updated to resolve invalid or missing roles in access controls.
- ACLs have been reviewed and remediated to ensure all required roles are defined and dependencies are correctly declared, improving access reliability and plugin installation consistency
Fixed
- The planning calendar’s contextual side panel responds without latency.
- Calendar events are displayed correctly in the planning calendar when filtered by Work Order.
- Planned Work Schedules configured for multiple days of the week generate occurrences correctly after the upgrade.
Removed
- None
- Required plugins
- Planned Maintenance
- Field Service Management
- Template Management for Field Service