1.The Now LLM LTS (Long-Term Stable) model provider has been decommissioned and is no longer available in Now Assist Admin. This change affects the model provider selection surface, skill compliance messaging, and the model provider settings page.

What has changed:

Model provider selection — Now LLM LTS is no longer available as a selectable model provider when configuring skills or setting instance-level defaults. Administrators will no longer see Now LLM LTS in the provider dropdown.
Skill compliance messaging — Skills will no longer display out-of-compliance warnings related to Now LLM LTS. Any skill previously flagged as non-compliant due to Now LLM LTS provider assignment will no longer surface this alert.
Model provider banner removed — The informational banner previously displayed on the Manage Model Providers page referencing Now LLM LTS compatibility and upgrade guidance has been removed.

2.Deprecated Skills Section

Administrators can now view all deprecated Now Assist skills across products like ITSM,CSM and others in a dedicated section within the Now Assist Admin Console. This change provides full transparency into the skill lifecycle — including skills removed across products, skills replaced by newer versions, and skills that were available in a previous quarter but are no longer available in the current one.

3.Common Skills Product Visibility

Administrators can now see all products associated with a Common skill directly on the Skills page in Now Assist Admin. Common skills — those that apply across multiple Now Assist products simultaneously — are now clearly identified and display the full list of products they support, giving administrators complete visibility before activation or configuration.

A common skill will be mapped across multiple products,however its activation and deactivation can be done from any one individual product only