0
5.0.0
Zurich, Yokohama Patch 4, Yokohama, Xanadu
Supplier performance framework to create and manage KPIs for suppliers.
Supplier KPI Management: Create and manage KPIs for suppliers. Use segmentation rules to automate KPI creation.
Supplier Performance Dashboard: Performance overview of suppliers with overall, domain, and KPI-level scores.
- New
- Automated KPIs
- The automated KPI collection system improves SLO performance by enabling you to seamlessly manage performance monitoring by:
- Automated Data Collection: Pull KPI data directly from ServiceNow tables at a defined frequency
- Configurable Conditions: Set rules to extract and aggregate data accurately
- Exception Handling: Automatically revert to manual collection if automated processes fail
- The Automated KPIs feature reduces manual effort, ensures timely KPI updates, and provides a reliable fallback mechanism for uninterrupted performance tracking.
- The automated KPI collection system improves SLO performance by enabling you to seamlessly manage performance monitoring by:
- Overall Dashboard
- The overall supplier dashboard provides complete visibility into your supplier base. You can now gain holistic insights and manage supplier performance more effectively through:
- Comprehensive Metrics: View overall supplier score, total spend, active suppliers, and supplier risk in one place
- KPI Trends: Track top KPIs across all suppliers
- Top Performers and Usage: Identify top-performing suppliers and see how many KPI templates are in use
- Interactive Filters and Tabs: Apply filters by supplier or segment and access a dedicated tab for action plans
- The overall supplier dashboard empowers you to monitor performance at scale, spot trends quickly, and drive strategic decisions with ease.
- The overall supplier dashboard provides complete visibility into your supplier base. You can now gain holistic insights and manage supplier performance more effectively through:
- Automated KPIs
- Required plugin:
- Supplier Relationship and Performance Management (com.snc.sn_slm_perf)
- Dependent plugins:
- KPI Framework (com.snc.sn_kpi)
- Supplier Operations (com.snc.sn_so)
- Gantt UI Builder Component (com.servicenow_now_gantt)