The Intune Connector is designed to integrate Microsoft Intune with the ServiceNow platform, allowing customers to automatically synchronize computer and software information from Intune into the ServiceNow CMDB.
This free version is limited to 50 devices. Use the link in the Supporting Links and Docs section to get the Premium version, offering unlimited devices support.
1. Automated Data Sync Between Intune and ServiceNow CMDB
This feature enables seamless, automated synchronization of IT assets managed in Intune with the ServiceNow Configuration Management Database (CMDB).
2. Cost-Effective and Easy-to-Implement Solution
Offers out-of-the-box templates that simplify the setup process, requiring minimal configuration. Reduces the need for extensive custom development or third-party integration tools. Accelerates deployment time, allowing organizations to quickly benefit from the solution.
3. Standard ITSM Subscription Compatibility
Compatibility with Standard ITSM Subscriptions, Designed to work within the constraints of a standard ITSM subscription without requiring premium features or add-ons. Allows organizations to leverage existing ServiceNow investments without needing to upgrade to more expensive subscription plans.
Overview:
The Intune Connector Application version 2.0.0 is designed to integrate Microsoft Intune with the ServiceNow platform, allowing customers to automatically synchronize computer and software information from Intune into the ServiceNow CMDB. This integration streamlines IT asset management and ensures accurate, up-to-date device information is reflected in ServiceNow.
Key Features:
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Computer Data Synchronization:
- Automatically imports computer data from Microsoft Intune into the ServiceNow CMDB.
- Syncs important asset information, including:
- Name
- Operating System
- Disk Space (GB)
- RAM (MB)
- Serial Number
- Model ID
- Manufacturer
- Assigned to
- IP Address
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Installed Software Data Synchronization:
- Imports installed software details from Intune-managed devices into ServiceNow.
- Helps track software inventory for better asset management.
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OAuth 2.0 Authentication:
- Secure connection between ServiceNow and Intune using OAuth 2.0.
- Requires setup of an Azure application with the necessary permissions to access Intune data.
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Preconfigured Data Sources:
- Two data sources are created during installation:
- IC-Computer for device data.
- IC-Installed Software for software data.
- Two data sources are created during installation:
-
Scheduled Import Jobs:
- Automated import jobs for synchronizing computer and software data:
- IC-Computer Sync: Synchronizes device records.
- IC-Installed Software Sync: Runs after the computer sync, ensuring software data is linked to the correct devices.
- Automated import jobs for synchronizing computer and software data:
-
Guided Setup:
- Provides a step-by-step configuration process:
- Connection setup to link ServiceNow to the Intune API using OAuth.
- Test connection to validate successful communication.
- Enable Hardware Information Sync to enable additional hardware data like ip address
- Schedule imports for regular data synchronization.
- Provides a step-by-step configuration process:
-
Error Handling and Data Integrity:
- Utilizes the Identification and Reconciliation Engine (IRE) to avoid creating duplicate records in the CMDB.
- Post-scripts and cleanup mechanisms ensure data accuracy, especially for software records.
Performance Considerations:
- The connector is optimized for medium-sized ServiceNow instances, efficiently handling synchronization with Microsoft Intune environments.
- Performance testing showed the solution can manage daily data imports with minimal impact on system resources.
- Import Set + Robust Transform Engine (RTE) ensures data is processed reliably, even for larger datasets.
Limitations:
- Supports only one Microsoft Intune environment for integration.
- Does not sync data into ServiceNow Software Asset Management (SAM) tables.
- Only synchronizes computers managed by Intune, not mobile devices.
- This free version supports syncing up to 50 computer devices from Intune to ServiceNow
Target Audience:
- This solution is ideal for organizations already using Microsoft Intune to manage their devices but lacking a ServiceNow ITOM license.
- Asset managers and IT administrators looking to synchronize Intune-managed computers and software into the CMDB.
Installation Instructions:
- Install the Intune Connector Application from the ServiceNow Store.
- Use the Guided Setup module to configure the connection with Microsoft Intune.
- Set up the Azure application with the following application permissions:
- DeviceManagementManagedDevices.Read.All
- DeviceManagementApps.Read.All
- User.Read
- Test the connection and activate scheduled import jobs to ensure data synchronization.
Prerequisites:
- An active Microsoft Intune subscription.
- Azure application configured with the necessary API permissions.
- ServiceNow Vancouver or later.
Contact and Support:
For assistance with installation or configuration, please refer to the Intune Connector documentation or reach out to ServiceNow support for further guidance.
Plugin dependencies:
System Import Sets(com.glide.system_import_set) : 1.0.0
Integration Commons for CMDB(sn_cmdb_int_util) : 2.12.0