The Data Classification Store Application is being developed to simplify the process for ServiceNow administrators to protect sensitive data within the platform. It aims to provide out-of-the-box (OOB) templates for SN workflows and different compliances, which will help in quickly applying protection policies without the need for manual planning and inventory creation.
ServiceNow's data security model consists of three major components:
- Identify sensitive data (Data Discovery)
- Catalog sensitive data (Data Classification)
- Protect the data (Anonymization, Zero Trust Architecture, Client Side Encryption)
Data privacy templates aims to consolidate all the above actions and simplify customer experience to
- view sensitive data
- see what protections are available
The Data Privacy Template is developed by Platform Security to simplify the process for ServiceNow (SN) administrators to protect sensitive data within the platform.
As part of this store app, CSM data has been classified based on sensitivity (PII, Confidential, Highly Confidential, Public, Internal) and these templates have been made available for admins to review and apply protections on the data.
New
- CRM Data Classification plugin is now available in Fluent. All core data classification records and workflows have been migrated from legacy XML to Fluent, supporting full plugin functionality and validation in the new format. Admins can now manage CRM Data Classification using the Fluent SDK structure, with all plugin records, templates, and field-level validations preserved.
Changed
- The CSM Data Classification plugin has been renamed to CRM Data Classification. The plugin ID, configuration files, guided setup, and automations now reflect the new name across the system.
Fixed: Not applicable
Removed: Not applicable
Required Plugins: com.sn_customerservice and com.glide.data_classification
Note: com.glide.data_classification ia active on zboot
Store App: app-csm-data-privacy