0
2.0.7
Yokohama, Xanadu Patch 5, Xanadu, Washington DC, Vancouver
The ServiceNow® Operational Technology Incident Management application enables engineers to quickly resolve Operational Technology (OT) and production process issues. This application enables the management of the incident lifecycle from creation to closure.
- Create OT incidents and drive workflows to quickly restore production processes impacted by OT assets.
- Monitor and manage OT incidents separately from IT incidents.
- Understand context and impact of OT incidents on dependencies and production processes.
- New
- In an OT change request record in the Industrial Workspace, use new related lists to create an OT incident record related to the OT change request, or link an existing OT incident record to the OT change request.
- Incident Management
- ISA Equipment Model
- OT Incident Management can be used with or without Operational Technology Manager