0
12.0.14
Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 10, Xanadu Patch 9, Xanadu Patch 7, Xanadu Patch 6, Xanadu Patch 3, Xanadu Patch 1, Xanadu
The Generative AI Controller natively integrates GenAI APIs in the ServiceNow platform. Take advantage of the latest GenAI and LLM capabilities to supercharge your ServiceNow workflows. Accelerate productivity and drive higher engagement with minimal code and integration complexity.
- Drive higher productivity with content generation for Knowledge and descriptive data.
- Quickly identify action items with summaries of information within your workflow items, such as Customer cases, Incidents, and so on.
- Experiment with a generic prompt to develop custom, compelling use cases within your workflows.
- Seamless experience with Now Platform low-code tools such as Flow Designer and Virtual Agent Designer.
- Supports GenAI ServiceNow enabled features such as Now Assist in AI Search.
- New
- Ensemble model powered by VirtueAI and GPT-OSS for improved guardrail detection and performance
- Long-Term Support model offering for longer model lifecycle stability
- Default provider synchronization job ensures default LLM provider settings are consistent with latest configuration changes made from NA Admin console for OOB skills and environment recommendations
- Automatic rerouting from Now LLM v0 to v2 models for OOB & custom skills, with v1 model (same underlying model as v0) available as fallback
- Log topic triggering sensitive data guardrails in sys_generative_ai_metric
- Changed
- Performance improvements: caching for OneExtend, OneAPI tables
- Security improvements: granular admin roles - ACLs updated from admin to genai_admin
- Fixed
- Sync data sharing property & UI with list of eligible customers
Not Applicable