0
11.2.9
Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 10, Xanadu Patch 9, Xanadu Patch 7, Xanadu Patch 6, Xanadu Patch 3, Xanadu Patch 1, Xanadu
The Generative AI Controller natively integrates GenAI APIs in the Now Platform. Take advantage of the latest GenAI and LLM capabilities to supercharge your ServiceNow workflows. Accelerate productivity and drive higher engagement with minimal code and integration complexity.
- Drive higher productivity with content generation for Knowledge and descriptive data.
- Quickly identify action items with summaries of information within your workflow items, such as Customer cases, Incidents, and so on.
- Experiment with a generic prompt to develop custom, compelling use cases within your workflows.
- Seamless experience with Now Platform low-code tools such as Flow Designer and Virtual Agent Designer.
- Supports GenAI ServiceNow enabled features such as Now Assist in AI Search.
- New
- Support for model versioning via sys_gen_ai_model_version_mapping table
- New logging and system property to turn it on (off by default)
- Changed
- llm_generic_small automatically reroutes to new v2 version (Apriel)
- Now Assist Guardian security improvements and efficiency optimization for Virtual Agent and Agentic flows
- Default model is Gemini for all Agentic, Virtual Agent, and Knowledge Graph capabilities
- Expanded P3 language support for 3rd party models
Not Applicable