0
9.1.8
Yokohama Patch 1, Yokohama, Xanadu Patch 7, Xanadu Patch 6, Xanadu Patch 3, Xanadu Patch 1, Xanadu, Washington DC Patch 9, Washington DC Patch 8, Washington DC Patch 4, Washington DC Patch 3, Washington DC, Vancouver Patch 7, Vancouver Patch 4
The Generative AI Controller natively integrates GenAI APIs in the Now Platform. Take advantage of the latest GenAI and LLM capabilities to supercharge your ServiceNow workflows. Accelerate productivity and drive higher engagement with minimal code and integration complexity.
- Drive higher productivity with content generation for Knowledge and descriptive data.
- Quickly identify action items with summaries of information within your workflow items, such as Customer cases, Incidents, and so on.
- Experiment with a generic prompt to develop custom, compelling use cases within your workflows.
- Seamless experience with Now Platform low-code tools such as Flow Designer and Virtual Agent Designer.
- Supports GenAI ServiceNow enabled features such as Now Assist in AI Search.
- New
- - Global Model selection for conversational skills
- Enable Now Assist Admins to choose between GPT4.o and Now Assist LLM model for data routing at a global level. This ensures compliance with any regional restrictions and helpful for APAC users who may face limitations with US-based models, such as GPT-4.0.
- - Configure Data Privacy and Data Discovery to protect the personally identifying information (PII) of your users.
- Generative AI Controller has changed to use the Data Privacy application instead of the Sensitive Data Handler to help anonymize PII. The process for choosing what gets anonymized and how has shifted to different tables and forms that your administrator must configure for your organization.
Removed
- The dependency on Sensitive Data Handler has been removed. Regular expressions that are configured with Sensitive Data Handler are applied to the Data Privacy application with a fix script when you upgrade to Yokohama.
Not Applicable