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3.0.12
Zurich, Yokohama, Xanadu
Workspace UI components for composing an agent-initiated SMS
Compose an agent-initiated SMS using the workspace UI components.
Extended 'Add link in message' KB guidance action for Interaction type 'messaging'
- Required plugins and products:
- Agent-Initiated Messaging Interface (sn_agent_initiated)
- Conversational SMS Service Channel (sn_awa_sms_int) (optional)
- Conversational SMS Integration with Twilio (sn_va_sms_twilio) (optional)