When it comes to remote employee offboarding, getting your IT assets back can be challenging. The ReadyCloud App for ServiceNow was built for enterprise IT Asset returns.
ReadyCloud issues a QR code that can be used to safely package and return company-owned equipment from any UPS store, including laptops, mobile phones, tablets and more. It works naturally within your existing workflow to greatly improve asset recovery rates, communicate status across departments and put time back in your day.
New for the Pro verion:
- NEW! HAM Compatible
- NEW! Customizable Workflows
- NEW! Supports Flow
- NEW! Multiple concurrent workflow support
- NEW! Advanced Reporting and Visualizations
- NEW! Notification support to manage QR code delivery through SNOW
* A ReadyCloud subscription is required.
Contact us today with your questions or for a demonstration: 877-818-7447 or sales@readycloud.com.
https://www.readycloud.com/lp/equipment-return-software
Assisted set-up is included for a great go-live experience!
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Scoped app to issue and manage employee hardware asset retrieval in ServiceNow
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New custom table that references both the user and hardware asset so records are linked in one place
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Insert trigger runs a ServiceNow Flow that calls the ReadyCloud REST API to create a retrieval QR code
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Tracking number and ship date are written back to the return record
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Two attachments are added to the record after order creation
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QR code for the return
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Summary file that lists the return objects
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Configuration through Application Properties, Connection, and Credential Aliases
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OAuth client support for secure integration
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Audit-friendly logging for requests, responses and errors
- New built-in visualizations include:
- Asset retrieval status
- Average asset retrieval time
- Outstanding retrievals by state
- Outstanding retrievals by asset
- Sucessful retrievals by worker
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Initial release of ReadyCloud Asset Retrieval PRO-scoped app
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New custom table for return management with references to the user and the hardware asset
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Automated order creation in ReadyCloud from ServiceNow Flow on record insert
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Automatic update of tracking number and ship date on the return record
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Automatic insertion of QR code and summary file attachments
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Property-driven configuration and Connection and Credential Alias support
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OAuth client setup steps added to the installation guide
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ServiceNow platform version Washington or later
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Admin role is required during installation and configuration
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ReadyCloud endpoint must be reachable from the instance network
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OAuth client is created in the Application Registry during assisted onboarding
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A service account in ServiceNow with the required role to create and update records in the installed Asset Return Management table
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A UPS account for label generation and returns. If a UPS account is not available, access can be provided through ReadyCloud
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Sufficient attachment storage for QR codes and summary files