OnPage’s award-winning incident alert management system for IT professionals provides the industry’s only ALERT-UNTIL-READ notification capabilities. Built around the incident resolution lifecycle, OnPage helps teams reduce downtime and costs while improving coordination and performance.
OnPage’s escalation, redundancy and scheduling features ensure that a critical message is never missed. Infinitely more reliable and secure than emails, text messages and phone calls, OnPage provides instant visibility and feedback on alerts. As part of IT service management, the solution tracks alert delivery, ticket status and responses, delivering complete audit trail reporting during and after each incident. The OnPage platform includes seamless integration with ServiceNow to help deliver optimum service levels and get the most value from IT investments, making sure that sensors, monitoring systems and people have a reliable way to escalate critical alerts to the right person immediately.
IT organizations trust OnPage’s incident alert management system to help them reduce downtime, meet SLA commitments and keep teams motivated and performing at a high level.
- Native integration - Scripting performed inside ServiceNow, not via API integration. This reduces network and internet traffic and protects the performance of both systems.
- Single UI - Manage incident alerting within ServiceNow
- To set up, just sign in to OnPage, no coding needed. Schedules, escalation rules automatically available.
- Access many capabilities without needing security permissions to an external platform
- Define templates using static text and dynamic variables
Updated for Rome and San Diego compatibility.
- Compatible with all ServiceNow versions
- Integrator must have full admin permissions for their ServiceNow instance
- OnPage Gold package required