Reva Solutions integration brings OpenText Core Content, the Intelligent Content Cloud, into the ServiceNow experience to help organizations fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI.

Bringing the power of OpenText Core Content to your ServiceNow solutions empowers teams to work smarter. Users can easily:

Collaborate, access, share, and edit their OpenText Core Content from within ServiceNow
Copy the Metadata from ServiceNow to OpenText Core Content Folders
Leverage OpenText AI and other core OpenText tools across all content in the Intelligent Content Cloud.

Key Benefits:

Deliver a unified user experience that seamlessly brings OpenText Core Content into the ServiceNow Portal and Workspace
Boost productivity by making the right content accessible and shareable when viewing ServiceNow records, such as Employee documents and Case documents
Speed up secure collaboration with employees, customers, and vendors with secure shared files and folders and the ability to leverage shared links
Handle large files and large volumes of files as well as provide robust version control and lengthy retention needs without impacting and using up the ServiceNow instance storage limits
With OpenText Core Content as the content cloud platform, handle complex document scenarios with highly sensitive content or involving large document scenarios over 2GB, which are subject to ServiceNow upload speed degradation and document size limitations.

Solution Features:

UI Integration – Surface OpenText Core Content UI elements (Content explorer, content preview, and content upload) in ServiceNow Portal, Classic UI16 Experience Workspaces
Document Move – Move ServiceNow attachments to OpenText Core Content as part of the Case flows based on defined business rules.
Data Integration – Copy the key ServiceNow record data like Case No, Case Status to the OpenText Core Content folders and documents automatically on record creation and updates

Key Features:

The OpenText Core Content UI, and Spoke Integration provide native integration to OpenText Core Content to easily manage files and folders from ServiceNow.

Makes OpenText Core Content UI elements available in Portal and Classic UI through UI Macros
Virtual Agent for searching documents in the workspace
Automate the creation and management of OpenText Core Content files and folders for collaboration
Use OpenText Core Content as a collaboration tool to facilitate document management
Control permissions by using ServiceNow as a system of engagement to add or remove collaborators for faster outcomes
Manage folders to organize case documents in OpenText Core Content
Manage groups and users in OpenText Core Content
Share document or folder links with collaborators
Manage retention policy
Manage webhook for inbound integration calls from OpenText Core Content to ServiceNow