Enrich the ServiceNow CMDB with detailed SAP configuration data to enable:
- Faster root cause analysis for SAP issues to reduce outages
- Accurate and complete SAP Inventory data
- Service Mapping for SAP applications
- Identification of SAP security and patch data.
Avantra's Service Graph Connector will support Discovery and population of the following CIs
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SAP
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Database
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Servers and clusters
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IaaS
SAP Specific CIs include
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ABAP and J2EE Software components
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SAP notes
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SAP clients
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SAP namespaces
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SAP licenses
Sap Note integration will have following information in the import table:
- Category
- Security Category
- Priority
- Type
Avantra 25.0.0 is required to send mentioned fields.
Avantra Pro Edition release 20.11.6 or higher.
Note:
1. Avantra's ITSM integration is provided via a separate Store Application
2. Avantra's Integration Hub and Event Management and integrations are separate from this ServiceGraph Connector Application.