For most, Change Management functions as a passive tracking tool, recording approvals & possible plans while leaving the execution of work scattered and without visibility. Change Task Management solves this by embedding planning and execution directly into Change within ServiceNow, meeting the teams performing this work where they already are - on platform.
Teams can design task sequences, apply them repeatedly with small adjustments if needed, and ensure work is automatically assigned and visible. Long-running tasks don’t fall through the cracks with the ability to see exactly where in the process a multi-group change is. By combining automation with flexibility, Change Task Management helps organizations deliver change more reliably and with greater visibility than previously possible.
Made with Love, by SkyMark Advisory Group.
Change Task Management. Powered by SkyMark. With love, from SkyMark Advisory Group Inc,.
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Automated Task Creation: Automatically generate Change Tasks based on predefined configurations.
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Preset Task Values: Apply default or custom-defined values to Change Tasks upon creation.
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State-Based Task Generation: Create Change Tasks dynamically at different stages of the Change Request lifecycle.
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Flexible Task Sequencing: Initiate Change Tasks simultaneously or sequentially, depending on workflow requirements.
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Automated Task Assignment: Assign Change Tasks automatically using predefined assignment rules or groups.
Minor update: Export configurations and their sequences in a click of a button from the list view or from the configuration form view.
First Release:
- Automatically create change tasks based on configuration.
- Set pre-defined values on change tasks.
- Create change tasks at different change request states.
- Create change tasks all at once or in sequence.
- Assign change tasks based on pre-defined configuration.
- Change Management.
- Flow Designer.