0
3.0.0
Zurich, Yokohama
ServiceNow® Workplace Service Delivery integration with Microsoft Places application extends the Workplace Case Management integration with Microsoft Places to enable employees to more effectively request and receive services from within Microsoft Places or Microsoft Teams. When used with Workplace Reservation Management and Workplace Reservations for Microsoft Outlook Add-in, users are able to raise service requests and associate them to the existing reservations.
Technicians and fulfillers can continue to service and resolve the workplace cases using Workplace Case Management.
As Workplace Service Delivery is the system of record for space, this application also allows admins to push Workplace location data and Indoor Maps to Microsoft Places.
- Employees can create workplace requests through Microsoft Teams or Microsoft Places.
- Employees can track, update comments and even cancel their requests within this application.
- Employees can request services for existing reservations like catering, equipment, desk and space changes, and support.
- Employees can report any workplace issue using the interactive floor maps.
- Admins can synchronize location hierarchy and Indoor Maps to Microsoft Places.
- New
- Introduced a Sync to Microsoft Places action on building records to push both the location hierarchy and Indoor Maps.
- Enabled syncing of buildings, floors, spaces, and rooms to Microsoft Places, including titles, images (when available), and all supported attributes.
- Added automatic IMDF conversion and syncing of Indoor Maps to Microsoft Places.
- Implemented automatic propagation of updates to location attributes, images, and maps to Microsoft Places after the initial manual sync.
- Changed
- None
- Fixed
- None
- Removed
- None
- Workplace Case Management (sn_wsd_case) plugin must be installed.
- ServiceNow for Microsoft Teams (sn_now_teams) plugin must be installed.
- Requires MSFT Office 365 Subscription.
- The System Admin (admin) role is required to install the application.