0
9.1.1
Australia Patch 1
Standalone Application
Streamline IT Service Management workflows and processes for modern operations. You can effectively manage walk-up appointments, and streamline change management in Service Operations Workspace. All of these workflows leverage the power of capabilities such collaborations, AI based recommendations and on-call scheduling.
With Service Operations Workspace, you can effectively manage change & problem. Here are some of the key features:
- Walk-up Experience - Enable agents and administrators to review and manage Walk-up interactions, appointments, stockrooms, and kiosks at the Walk-up service location.
- Change Management: Navigate the change lifecycle with dynamic overview pages and a scheduling experience in Service Operations Workspace.
- Problem Management: Problem coordinators can manage problems and problem tasks through their lifecycle.
- Major Incident Management: Manage the entire major incident lifecycle in Service Operations Workspace
- Experts on-call: Reach out to experts on-call on high-priority tasks and track on-call escalations in real-time.
- Changed
Starting with the Australia release, SOW applications are reorganized as per the following application packages:
- SOW ITSM Applications (Incident, Request)
- SOW ITSM Advanced Applications (Change, Problem, Major Incident Management (MIM), On-Call Scheduling, Walk-up Experience)
For existing customers:
Family release upgrade: All applications will be automatically upgraded to the default version available in the Australia family release.
Store version upgrade: Customers installing SOW 9.1 from the ServiceNow Store must install both application packages listed above.
Required applications
- Major Incident Management
- Problem Management
- Change Management
- Walk-up Experience
- On-call Scheduling
- Collaboration Services for Service Operations Workspace
- Office365 subscription with Teams