ServiceNow transforms IT from the department of no to the department of now. And with the Rescue Live Lens integration, you can extend the power of now to include on demand remote support for fast resolution.

Rescue Live Lens offers real-time visual assistance through a customer's mobile camera for instant problem solving.

Rescue Live Lens integration with ServiceNow enhances the servicedesk's value by:

Streamlining support by allowing helpdesks to initiate remote support sessions from within ServiceNow and sending support session links directly to the end user taking confusion out of the remote support process.
Initiate sessions from Incidents
Syncing Rescue Live Lens session details directly back to your ServiceNow incident after a completed session, so you can track customer engagements within a single tool.