A conversation-first experience where employees ask, act, and get things done across all systems. AI-native service delivery, conversation-everywhere, a centralized inbox, personalized workspace, conversational assistance, and org chart, all built into ServiceNow.
Foundational app for Employee Slate.
1. Directory template: New landing-page layout guides employees through topic subtopics for clearer content pathways.
2. Breadcrumb navigation: Employees can now easily navigate through the topic hierarchy with contextual breadcrumb links.
3. Ask Otto name configuration: Admins can customize the displayed assistant name while supporting the configured Moveworks bot-friendly name by default.
4. Browse UI refinements: Visual and usability improvements across Browse deliver a more consistent and polished experience.
5. Inline admin configuration: Admins can now edit Browse options, Quick Links, Knowledge, and Applications directly without navigating to separate configuration records.
6. Image auto-compression: Images are automatically compressed and optimized per display context (thumbnail, carousel, hero feed).
7. Task delegation: Employees can now delegate tasks to colleagues directly from the task details view.
8. Person card report counts: Person cards in the org chart now display total report count alongside direct report count by default.
9. Home page background theming: Admins can set home page backgrounds per theme in the Admin Console, enabling different audiences to have distinct visual experiences.
Employee Center (sn_ex_sp)
Employee profile (sn_employee)
Impact Administration (sn_ia)
sn_aiux_components
sn_aiux_ia_config