0
2.2.3
Australia Patch 3, Zurich Patch 10, Zurich Patch 9
Standalone Application
A conversation-first experience where employees ask, act, and get things done across all systems. AI-native service delivery, conversation-everywhere, a centralized inbox, personalized workspace, conversational assistance, and org chart, all built into ServiceNow.
Foundational app for Employee Slate.
- Introduced topic-based content discovery with category-based navigation in Employee Slate, updating the browse experience.
- Enhanced org charts with responsive layouts, profile cards redesign, and team visualization.
- Provided field visibility controls on knowledge articles.
- Introduced configuration scope controls so task configs and Lit-based action widgets can independently target Employee Center or Employee Slate, enabling teams to ship new configs with existing mappings.
- Introduced task record preprocessing for skills to fetch context, enrich records, and format output before skill invocation.
- Rebranded Now Assist, Moveworks, and AI Experience to Otto for consistency.
Employee Center (sn_ex_sp)
Employee profile (sn_employee)
Impact Administration (sn_ia)
sn_aiux_components
sn_aiux_ia_config