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3.13.0
Yokohama, Xanadu, Washington DC, Vancouver Patch 7, Vancouver
The ITOM Agent Client Collector Monitoring solution provides the ability to monitor your CIs. This application comes with pre-defined monitoring checks and policies that are applied on the agent. The solution is extendable, allowing you to define new checks and monitoring policies.
The ServiceNow® Agent Client Collector (ACC) application offers centralized agent management, allowing you to:
- Monitor service availability and ensure that your infrastructure and applications are running smoothly with minimal server resource consumption.
- Replace manual processes with flexible, centrally administered monitoring policies.
- Simplify operations through streamlined events and metrics processing.
- Detect anomalies and generate anomaly alerts.
- Meet strict security requirements by ensuring data encryption and secure communication over encrypted links.
- Eliminate redundant CI discovery and inconsistencies caused by multiple CI records, reducing dependency on third-party monitoring solutions.
- Collect performance metrics from hosts into the ServiceNow instance, providing a comprehensive view of affected CIs and their directly related components, enabling root cause analysis and improving MTTR (Mean Time to Resolution).
The ACC is available as a complete monitoring solution and integrates seamlessly with existing monitoring tools.
- New
- Directory Monitoring Checks
- Changed
- Enhanced Windows Events Logs check to support suppress events for non-existing log files
- Enhanced Windows service check to support suppressing events for non-existing services
- Enhanced Linux process check to support suppressing events for non-existing processes
- Fixed
- DEF0583123 Skip The VMs without regions such as West US or East US during the metric collection using Azure Policy
- DEF0468071 Enhancement to "Monitoring ACC agents connected to the MID" similar to "Monitoring Agent Status - Deprecated" metric
- DEF0613818 AgentClientCollectorMidMonitor Health Monitor Script not binding to the Mid Server CI
- Removed
Agent Client Collector Monitoring requires the following plugins:
- Event Management (installed automatically)
- Metricbase: Request Metricbase (Clotho DB) via HI, as described in KB0816088