Alert Rules Management helps you respond to alerts. You can create filters to specify conditions for a rule so that the remedial action specified in the rule takes effect only when the conditions are met. For example, you can create a filter to launch the required sub-flow or open an incident based on an alert. The alert's execution history is automatically updated to indicate which actions were invoked.
Users with the evt_mgmt_admin role can use the alert management rule designer to create and customize Alert Rules Management to act on specified alerts. Define rules with filters to determine to which alerts the rule applies. You can create rules to launch applications, URLs, sub-flows, remediation actions, or take other actions, such as opening an incident.
The alert form in the Service Operations Workspace provides the user with a list of remediation actions that can be invoked by the user. In addition, it also provides a quick launch of context options of third-party tools from the alert form. The list of actions or applications presented to the user is based on the Alert Rules configuration.
Alert Rules Management helps users to:
- Automatically invoke a sub-flow to remediate an alert.
- Provide a list of remediation actions on the alert form for operators to invoke manually.
- Launch in-context, third-party applications from the alert form.
- New - N/A
- Changed - N/A
- Fixed -
- Fixing incident creation logic for reopened alerts.
- Removed - N/A
- Required plugins and products
- Event Management