The ServiceNow CSM Integration for BeyondTrust Remote Support gives users the ability to launch a Remote Support session directly from the ServiceNow CSM Incident, and all session data is imported back into the related incident in ServiceNow CSM.
Technician-initiated Remote Support session launched directly from ServiceNow case
Convenient technician access to the associated Case record directly from BeyondTrust
Automatic updates of ServiceNow Cases with basic details and chat dialogue from each BeyondTrust Remote Support session
Web service available to generate a ServiceNow Case from a BeyondTrust Remote Support session
Automatic Case creation with the option for technician-initiated Case association or creation
- Updates for compatibility with Service Operations Workspace and other Configurable Workspaces
- Addressed an issue with behavior when using the Custom Link to trigger automatic Case creation
- Updated content of Help page and added App Privacy Policy page
BeyondTrust Enterprise Remote Support version 17.x or higher.