16
2.9.2
Yokohama, Xanadu, Washington DC, Vancouver
The AI Translation Application powered by Lionbridge will allow your company to keep their ServiceNow environment fully translated through Lionbridge’s real-time translation service Geofluent or through our in-country network of professional translators. The AI Translation Application powered by Lionbridge allows for both machine translation based and human translation-based workflows.
GeoFluent, leverages the industry’s top machine translation engines, but was designed specifically to overcome the inherent limitations of MT engines around quality and security. Through our patented Geofluent technology layer, customers can customize their language profile to account for brand terms and language specific terminology improving the output of machine translation. The result is significantly improved translation, obtained securely, that allows users to effectively understand intent and messaging and take appropriate action. When machine translation is not good enough, your users will have the ability to submit content for human based translation from the industry’s most trusted language services provider, Lionbridge. During deployment, our language teams will work with you to configure the AI Translation app and optimize your Geofluent instance for premium quality and service.
By accessing Geofluent through the AI Translations app, users will be able to:
- Translate any table/field in the system on a schedule or on-demand.
- Allow agents to view any record in their native language. (incident, hr case, etc.)
- Allow end-users to view your company's Service Portal in any language they want.
- Allow users to chat in their native language with anyone in the world.
- Utilize web services to translate applications outside of ServiceNow.
- Deploy standard translation definitions already preconfigured. (fields, choices, knowledge, etc.)
- Add your own translation definitions for any table in the system with no coding required.
- Send content for Lionbridge for post editing or full human translation when machine translation quality is not good enough.
- Both Machine Translation and Human Based Translation workflows: Ability to translate your entire ServiceNow instance through real time machine translation services via Lionbridge Geofluent or through Lionbridge’s network of expert human translators.
- Language Customization: Every organization has its own unique vocabulary, including product and service names and terms that are core to their brand. It’s critical that these terms not be lost in the translation process. This is where translation customization comes into play.
- Security and Data Protection: GeoFluent was designed with security in mind. The SaaS-based solution does not store or record any source text or the corresponding translation. Any translations performed with GeoFluent are encrypted while in flight and the data is never at rest. Equally important, all PII and PCI data is masked. If you have EU Data Privacy concerns (Privacy Shield), GeoFluent has data centers in Europe that ensure data never leaves the EU.
- Scheduled Translations: Translate your entire instance to as many languages as you need. Any record type can be translated on a schedule and kept up to date. Field labels, choice lists, knowledge articles, catalog items, etc.
- On-Demand Translations: Allow users to translate individual records to any language. Any record type can support on-demand translations to allow your agents to communicate with end users. Fields, Variables, and Emails will be translated. Incident, Catalog Task, Change, HR Case, etc.
- Chat Translations: Lets users talk to each other in their own native language without a language barrier. Chat in as many languages in one chat room among agents or just a one on one with an end user from your service portal. All parties will be able to see the chat in their chosen language.
- External Translations: Utilize your saved translations to translate other applications.
- Access to Lionbridge Linguistic Experts to ensure continuous optimization of linguistic quality and performance.
2.9.2
- Ability to remove old translation logs to improve performance
- Updated how Content Publishing records are re-translated with versioning
- Improved Domain Separation handling
- Improved language detection for Virtual Agent
- Improved security for API authentication
- Added additional filters to the translation approval portal
2.9.1
- Translation Feedback catalog item
- Minor bug fixes
2.9.0
- Support added for Multilingual email notifications
- Fixed an issue where the auth token could expire for longer running jobs
2.8.0
- Translation approval enhancements
- Ability for translation approvers to view and use a previously translated version when approving.
- New system property to allow re-translations that match what already exists to bypass approvals.
2.7.1
- Minor improvements for language detection
2.7.0
- Improved ability for detecting a user's language while within a Virtual Agent chat.
2.6.0:
- Moved to v2 of the Lionbridge Content API
- Ability to utilize Dynamtic Translation interface within Workspace Chat
- Additional Virtual Agent Support
- Minor fixes and enhancements
2.5.0:
- Batch process translations. Dramatic speed and performance improvement
- Add 'Related Translations' to approval portal
- Add a 'Cancelled' state for Translations
- Cancel any outstanding translations for Outdated/Retired Knowledge
- Added new standard Translation Definitions
- Improvement to On-Demand tranlsations:
- Ability to select individual journal entries for translation
- Ability to translate a field that is no longer on the form
- Agent Workspace now functions the same as a normal form translation
- Minor bug fixes
2.4.0:
- Support for Domain Separation. Allows for different languages and connections per domain.
- New Translation Service Portal
- Basic Translation Request
- Advanced Translation Request
- Translation Approvals
- Highlights text that utilized translation memory so your approvers only need to focus on new translations.
- Supports multiple workflows for the Content API
- Priority for translation approvals.
- Agent Workspace Chat is now supported.
2.3.0:
- NEW: File based translations
- Translate supported attachment types on any table.
- New 'Translation Request' functionality. Used to perform stand-alone translations that may be unrelated to any existing ServiceNow record. Types: Text, HTML, File
- New Service Portal widgets to perform basic or advanced Translation Requests.
- Basic: Instant translation from 1 langauge to another.
- Advanced: Scheduled translation of Text/HTML/File(s) from 1 langauge into as many as needed.
- Added support for Agent Workspace.
- ‘Last scheduled run’ maintained at the definition level instead of globally.
- Enhanced ‘Saved Translations’ functionality for HTML fields.
2.2.1:
- 2 Minor bug fixes introduced in 2.2.0
2.2.0:
- Updated the method in which new 'translated' records are created to improve speed when translating large amounts of data.
- Vastly improved the method in which saved translations are stored and utilzed.
- Improved usability for your language specialists during the approval process.
- New system property to allow you to only saved and reuse 'approved' translations if required.
- Minor bug fixes
2.1.0:
- On Demand Translation improvements
- Auto-detect: Users do not have to specify the source language of the content they want translated.
- Target language can now be defaulted to the logged in user's language instead of defaulting to a static language.
- GeoFluent API connection improvements
- Lionbridge API connection improvements
- Previously all content would connect to Lionbridge utilizing their key/value pair method. New connection established so now all content over 56k characters will connect to their file based method. (this mostly impacts translating of HTML fields)
- Minor bug fixes
2.0.0:
- New Translation Provider: Lionbridge Content API
- This provider is the first supported asynchronous service which will allow Lionbridge's language experts to review and update machine translated content before being retrieved. If you use Geofluent, your existing glossary can be utilized with this API.
- Major update to error checking including notifications to the users/groups of your choosing should an error occur.
1.4.0:
- Added the ability to automatically publish translated Knowledge Articles.
- Additional logging options.
1.3.0:
- Added support for Knowledge Blocks
- Knowledge Blocks themselves were already translatable. This support is for the Knowledge Articles utilizing Knowledge Blocks.
- Minor bug fixes
1.2.2:
- Added support for conditional language translation targets (ex. always translate to Spanish but only translate to French if a specific condition is met on the record)
- Updated the Knowledge Versioning support to include Knowledge Article Templates
Previous:
- Previous patch notes removed due to character length.
No Prerequisites