The Contractor Journey Employee Experience Pack outlines the journey of a contract employee and their hiring manager. The journey includes process suggestions from recruiting and onboarding the employee, to handling evaluation and offboarding at the end of the contract. The pack aims to demonstrate how ServiceNow's advanced HRSD feature set can guide complex processes while providing efficiencies for HR and managers.
The purpose of Employee Experience Packs is to help explain the power and ease of configuration of ServiceNow to support complex processes and use cases while providing a great experience. The Employee Experience Packs strive to leverage as many of the advanced features of the system, in support of the specific use case, to demonstrate capabilities new customers/users of the system may not be aware exist. The packs are not intended as direct-install processes ready to leverage in a production process flow, but simply to remove anxiety about where to start, or answer the question “what can a good process look like with all the features of ServiceNow?”.
Please note that version 1.1.1 of this Experience Pack has been updated to function with Vancouver from the pack designed for San Diego.
These update sets contain configurations modeled after common implementation practices.
Included content:
Contractor Onboarding Lifecycle Event
- 16 Activities
- 2 Checklist
- 1 HR Service
- 7 Mark When Complete
- 2 Knowledge Articles
Contractor Offboarding Lifecycle Event
- 13 Activities
- 3 Checklist
- 1 HR Service
- 3 Mark When Complete
- 2 Knowledge Articles
This experience pack will no longer be updated beyond the Vancouver family release. Follow this Community post link to learn more about what new resources are available, click here.
Product Requirements: HR Service Delivery Enterprise
You must have entitlements to HR Service Delivery Enterprise in order to install the update set. This pack is compatible with the following Family Release(s) and Patch Level(s):
- San Diego, All Patches
If you get an error message when installing, you may not have all required plugins installed or be entitled to this functionality. Please check with your account team for your specific HRSD Pro product entitlements. If you are sure of your entitlements and you still received errors, please review the Expected Errors section at the end of this document.
Plugin Requirements
1. com.sn_hr_lifecycle_ent
2. com.sn_hr_core
3. com.sn_hr_service_portal
4. com.sn_hr_agent_workspace